Meet Rich Durfee.
The Guy Behind RichnTech.
Device management researcher. Endpoint security practitioner. Just a guy who thinks your devices deserve better.
By Rich Durfee — RichnTech
I’ll keep this simple because that’s kind of the whole point of RichnTech.
I’ve spent the last decade working in IT. I started at the help desk, worked my way through macOS engineering, managed enterprise device fleets across multiple MDM platforms, and eventually led endpoint and mobility strategy for financial institutions. Along the way I picked up a Ph.D. in IT and Innovation Management, a Master’s in Business, and spent some time in the Marine Corps before any of that.
But none of that is why I built this site.
The Problem I Kept Seeing
At every company I worked at, big and small, I saw the same thing. The enterprise IT teams had tools, budgets, and frameworks. They had Jamf and Intune and compliance dashboards and policies for everything. They were fine.
But the small business down the street? The one with 30 employees using personal phones to check work email? They had nothing. No MDM. No BYOD policy. No idea what would happen if someone’s phone got stolen with the entire client list on it.
And parents? They were handing iPads to their kids, setting up Screen Time once, and hoping for the best. Half of them didn’t know their kid had already figured out how to bypass it.
The information to fix all of this existed. It was just locked behind enterprise jargon, vendor sales pitches, and whitepapers nobody outside a SOC team would ever read.
I wanted to change that.
What I Actually Do
During the day, I work in Third-Party Cyber Risk Management at a major bank. My job is evaluating whether the companies we do business with have their security together, and a big part of that is looking at how they manage their devices, their endpoints, their access controls, and their policies. I see what good looks like. I see what bad looks like. And I see a lot of bad.
That daily exposure to how organizations actually handle (or completely ignore) device security is what drives the content on RichnTech. Every guide, every review, every template is informed by what I see failing in the real world, not what looks good in a marketing deck.
Before the risk management role, I spent years hands-on with the platforms I write about. I’ve deployed Jamf, Kandji, Mosyle, NinjaOne, and Intune in production environments, not demo accounts. I’ve written the enrollment workflows, built the compliance policies, configured the conditional access rules, and dealt with the 11 PM phone call when something broke. When I review an MDM platform on this site, it’s from experience, not a spec sheet.
Why I Built the DMMM
During my doctoral research, I kept coming back to one question: why is there no standard way for an organization to measure how mature their device management is?
There are maturity models for software development, for cybersecurity programs, for data governance. But nothing for the devices that actually access all that data. So I built one.
The Device Management Maturity Model is a five-level framework, from Level 1 (ad hoc, no visibility, no policies) to Level 5 (fully automated, zero-touch, continuous compliance). I validated it through published academic research, but the real value is practical. It gives any organization, from a 10-person startup to a 500-person company, a way to honestly assess where they are and a clear roadmap for where to go next.
That framework powers everything on RichnTech. The self-assessment tool, the compliance mapping guide, the MDM recommendations. It all traces back to the DMMM.
How I Can Help Your Business
Here’s what I’ve learned after a decade of doing this: most device management problems aren’t technical problems. They’re awareness problems. The tools exist. Most of them are affordable. Some of them are free and already included in subscriptions you’re paying for. The issue is that nobody told you they were there or showed you how to set them up.
That’s what RichnTech does.
If you’re a small business owner, I’ll show you which MDM platform fits your budget and your fleet, give you a BYOD policy template you can actually use, and walk you through a 90-day plan to get your devices under control. You don’t need a six-figure security budget. You need the right 10-minute configurations and a written policy.
If you’re an IT professional, I’ll give you honest platform comparisons, compliance mapping to the frameworks your auditors care about (NIST, ISO 27001, SOC 2, HIPAA, CIS Controls), and the DMMM as a benchmarking tool you can use internally or with leadership.
If you’re a parent, I’ll walk you through every device in your house, step by step, with the actual menu paths and settings. Not a blog post that says “enable parental controls.” The actual buttons to press, in order, on every platform.
The Personal Stuff
I dedicated my dissertation to my mom, who passed away before she could see me finish it. She was the reason I started. Finishing was the hardest thing I’ve ever done without her here, and her belief in me is still the thing that pushes me forward when things get difficult.
My wife Nicole has been my constant through every degree, every career change, and every late night building this brand. She keeps me grounded and honest, two things I need more than I’d like to admit.
Outside of work, I’m into fitness. Home workouts and Peloton rides mostly. I think there’s a connection between how you take care of your body and how you take care of your technology: both require consistency, discipline, and a system that doesn’t rely on motivation alone.
That’s me. That’s RichnTech. Device security, simplified, by someone who’s been in the trenches and built the framework to prove it.